Klook is a popular app that works directly with attractions and destinations to make booking travel activities easier and cheaper than traditional travel firms. If you need to get in touch with Klook, they make it relatively easy for you to do it. You can use the help menu on their app or website. You can also send a message to their customer service department by email or through their social media accounts.
StepsMethod 1Method 1 of 3:Using the App
1Open up the Klook app on your smartphone or tablet. Locate the Klook icon on your smartphone or tablet and press on it to open it up. If you don’t have the app, visit your app store and download it for free.XYou’ll need to be logged into your account on the app in order to contact Klook through it. If you don’t have an account, you can make one in a few minutes.
2Select the “Account” icon in the bottom right-hand corner. Look to the bottom right-hand corner for the silhouette of a person with the word “Account” beneath it. Press on the icon to bring up your account settings.X
3Press the “Help Center” option to pull up the help menu. Below the menu options related to coupons, rewards, and gift cards there are options for your account settings. In that menu, look for the option labeled “Help Center” and select it to bring up the Frequently Asked Questions menu.X
4Scroll down and select the “Ask Klook” icon. Scroll past the popular topics and categories of common problems and look for the button labeled “Ask Klook.” Select it to bring up the extended help menu.X
5Choose the “General Inquiry” option to bring up the query form. Look through the extended help menu if you have a problem or issue related to your booking. To contact Klook, choose the “General Inquiry” option to bring up a message form you can use to get in touch with the customer service department.X
6Fill out the form and ask for a response. Include your name and email so Klook can contact you. In the dropdown menu labeled “What is your issue about?” choose the option that most closely relates to your problem, or choose “Others.” In the “Your Question” field, explain your problem or issue in detail, as well as any steps you’ve taken to try to resolve it.
7Submit the form and wait for Klook to contact you. Click on “Submit” in the top right-hand corner to send your message. You’ll receive an email confirmation stating that your message was received and that the customer service department will respond to you shortly.XIf you don’t hear anything after 24 hours, send a follow-up email asking about the status of your problem.
Tip: If have a specific issue related to your travel destination, fill out the optional box labeled “Destinations” help Klook narrow down solutions to your problem.
Method 2Method 2 of 3:Navigating the Website
1Log in to your account on the Klook website. Open up your web browser and go to https://www.klook.com/en-US/. Look for the option labeled “Log In” and select it. Type in your account information and click the “Log In” button.XAfter you log in, you’ll be redirected back to the homepage.
Tip: If you’ve never logged into the website before, use the account information you used on the app. If you don’t have an account, choose the “Create an Account” option to make one in a few minutes.
2Click the “Help” button at the top right corner of the homepage. Look for the icon labeled “Help” on the top right-hand corner of the page, next to the shopping cart icon. Click on it to bring up the help menu.X
3Scroll down and click on the “Ask Klook” icon. Scroll past the Frequently Asked Questions and the categories of common issues until you see an icon labeled “Ask Klook.” Click on the icon to bring up the extended help menu, which will allow you to send a message to their customer service department.X
4Choose “General Inquiry” if you don’t see your problem listed. In the Ask Klook menu, you’ll see a field labeled “Type of Question” with several icons that describe booking issues that you can select if you’re having an immediate problem with your booking. If you don’t see your issue listed, click on the “General Inquiry” icon to bring up the online form.X
5Fill out the online form and ask for a response. Complete all of the fields on the online form so Klook has as much information as possible to assist you. Be sure to include your current email address so they can contact you. In the “Request Details” box, describe the issue or problem that you’re having using as much detail as possible, including any steps you’ve already taken to try to fix it.X
6Send the message and wait for a response. Click submit to send the message to the customer service department. You should receive an email confirming that they received your message and that they’ll respond shortly.XIf you aren’t contacted after 24 hours, send a follow-up email requesting a status update.Method 3Method 3 of 3:Sending a Message to Customer Support
1Email Klook’s customer support at [email protected]. Use your web browser or the email app on your smartphone or tablet to draft an email that explains the issue or problem that you’re having. Put your account information in the subject line of the email so they can pull it up and better assist you. Request that they respond to you as soon as possible.XInclude your phone number if you want Klook to call you.If you’ve already taken steps to try to fix your problem, explain them to Klook so they don’t tell you to do something you’ve already tried.
2Send a message or post to Klook’s Facebook page to reach them. Klook maintains an official Facebook page called Klook Global. Pull up their page and write a post that details the problem or issue that you’re having and post it to their page. You can also send them a message through their Facebook page so they can respond directly to you.You can find their Facebook page on a web browser by going to https://www.facebook.com/pg/klookglobal/about/?ref=page_internal.Include your Klook account information in a direct message so they’re better able to assist you.You’ll need to have a Facebook account in order to post to Klook’s page or send them a message.
3Message or tag Klook’s Twitter page to get in touch. Klook’s Twitter handle, or username, is @KlookTravel. You can write a post explaining your problem or issue and tag their account so they see it. You can also send them a direct message about your problem and ask them to contact you.To pull up their Twitter page in a web browser, visit https://twitter.com/klooktravel?lang=en.If you message them, include your Klook account information so they can pull it up to assist you.
Tip: Tagging Klook in a post will allow other people to see it, which may cause them to respond more quickly to resolve your problem.
4Use Klook’s Instagram account to contact them. Klook has an Instagram account called “klooktravel” that they maintain and check often. Visit their page and comment on one of their posts detailing your problem, or send them a direct message that describes your issue and includes your Klook account information so they can work to resolve it.You will need to have an Instagram account in order to comment on Klook’s Instagram or send them a message.You can pull up Klook’s Instagram on a web browser by visiting https://www.instagram.com/klooktravel/.
